Terms and Conditions we1wen —
Complete Guide Platform Usage

1 Introduction and Acceptance of Terms

Welcome to we1wen. This Terms and Conditions document governs your use of our online gaming platform, accessible via we1wen.net and our official mobile app. By registering an account, logging in, or using any we1wen service, you agree to be bound by all terms stated herein.

Please read this document carefully before you start playing. If you disagree with any part of these terms, you are advised not to use our platform. Failure to read or understand these terms does not exempt you from the responsibilities contained within.

We1wen reserves the right to update or modify these terms at any time. Any changes will be communicated to players via registered email or in-platform notification. Continued use after notification constitutes acceptance of the updated terms.

2 Eligibility and Account Management

To register and use the we1wen platform, you must meet the following requirements:

• Aged at least 21 years of age at the time of registration.
• An individual acting on their own behalf, not on behalf of any third party.
• Not on the gambling exclusion list of any relevant regulatory body.
• Not located in a territory where use of this platform is unlawful.
• Able to make gaming decisions voluntarily and responsibly.

Each player is only permitted to hold one (1) active account at we1wen. Creating multiple accounts may result in the termination of all associated accounts and forfeiture of any balances and bonuses held within them.

Players are responsible for keeping their account login credentials secure. we1wen is not liable for any losses resulting from password sharing or unauthorized access caused by the player's own negligence. If you suspect unauthorized access to your account, contact our support team immediately.

3 Deposits, Withdrawals, and Financial Transactions

We1wen supports a wide range of deposit and withdrawal methods commonly used by Malaysian players, including direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), DuitNow, Touch 'n Go eWallet, and selected crypto assets. All transactions are processed through channels protected by 256-bit SSL encryption.

• Minimum and maximum deposit limits are set according to the chosen payment method and displayed during the deposit process.
• Deposited funds may only be used for gaming purposes on the we1wen platform.
• Withdrawal requests for KYC-verified accounts are processed within 5 to 15 minutes.
• Withdrawals must be returned to the same payment method used for the deposit, except in specific situations approved by management.
• We1wen reserves the right to conduct additional checks on withdrawal requests deemed unusual or suspicious in order to protect players.

Player funds are held separately from the company's operational funds, ensuring your account balance is always secure and never used for any we1wen operational purpose.

4 Bonuses, Promotions, and Rollover Requirements

We1wen offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, bingo ticket prizes, and seasonal promotions. Each promotion has its own specific terms that should be read before claiming.

• All bonuses are subject to the wagering requirements (rollover) stated in their respective promotion terms.
• Bonuses may only be used after any active cash balance has been fully spent, unless otherwise stated.
• Games eligible to fulfil bonus wagering requirements are clearly stated in each promotion.
• We1wen reserves the right to void bonuses if there is evidence of abuse or violation of promotion terms.
• Players who register using false or duplicate details are not eligible to claim any bonuses.

5 Game Rules and System Transparency

All games offered on the we1wen platform — including live bingo, sports betting, slots, live casino, and mini games — operate using a random number generation (RNG) system verified by international independent audit bodies. This verification ensures every game result is fully random and cannot be manipulated by any party.

Specific rules for each game are displayed within the game interface itself. Players are responsible for understanding the rules before playing. we1wen will not compensate for losses arising from misunderstanding game rules.

• Any technical disruption during gameplay that affects the integrity of results will be resolved through system log review. The final decision depends on we1wen's server records.
• The use of automation software, bots, or any unauthorised method to gain an unfair advantage is strictly prohibited.
• Collusion between players to defraud the betting system is a serious violation and may result in immediate account termination.
• We1wen reserves the right to void and withhold winning payments obtained through means that violate game rules.

6 Platform Security and Data Protection

Protecting player personal data is a top priority for we1wen. Our platform uses 256-bit SSL encryption for all communications between players' devices and our servers. Personal information collected during registration and KYC is stored in a secure, access-restricted environment.

We1wen does not sell, rent, or disclose players' personal information to third parties for marketing purposes without the player's explicit consent. Data sharing is limited only to the following situations:

• Legal compliance requirements and valid court orders.
• Anti-fraud checks and identity verification through approved service providers.
• Payment processing via payment gateways integrated with the platform.

For more information on how we handle your data, please refer to Privacy Policy we1wen, which forms part of this terms document.

7 Player Responsibility and Conduct

We1wen players agree to use the platform in a responsible, ethical manner and in compliance with all applicable laws. The following are strictly prohibited:

• Registering an account using a false identity or misleading information.
• Using the platform for money laundering or any suspicious financial activity.
• Harassing, threatening, or using offensive language in community spaces or customer support channels.
• Attempting to hack, breach, or interfere with the platform's security systems.
• Allowing underage individuals to use your account for any purpose.

8 Account Suspension and Termination

We1wen reserves the right to suspend or terminate a player's account at any time if there is substantial evidence of a breach of these terms. In such cases, we1wen will:

• Notifying the player via their registered email within a reasonable timeframe, except in cases of fraud or security threats requiring immediate action.
• Freezing the account while an investigation is in progress.
• Releasing any legitimate cash balance (excluding bonuses tied to the violation) once the investigation concludes, if the player is found not at fault.

Players may also close their account at any time by contacting our support team. Prior to closure, any outstanding cash balance will be processed through the standard withdrawal method.

9 we1wen Liability Limits

We1wen provides the gaming platform on an "as-is" basis and makes no guarantee that the service will be free from interruptions or errors. However, we continually strive to maintain platform performance at the highest level.

We1wen shall not be liable for any loss or damage arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Internet connection or device failure on the player's end.
• Financial losses arising from legitimate and independent game outcomes.
• Unauthorised actions by third parties beyond our control.
• Processing delays caused by banks or third-party payment providers.

In all circumstances, we1wen's maximum liability to any player is limited to the net deposit amount made by that player in the 30 days preceding the claim.

10 Terms Amendment and Applicable Law

We1wen reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of amendments will be sent to players via registered email or prominently displayed on our platform at least 7 working days before the changes take effect.

Continued use of the platform after terms are updated constitutes acceptance of the new version. If you disagree with any amendments made, you have the right to close your account and withdraw your remaining balance before the changes take effect.

These Terms and Conditions are governed by applicable law. Any dispute arising in connection with these terms will first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute will be referred to a recognised arbitration body.