Privacy Policy we1wen —
Your Data, Our Responsibility We

1 Introduction: Our Commitment to Your Privacy

We1wen understands that privacy is more than a word in a legal document — it is the trust you place in us every time you log in, make a deposit, or simply browse our platform. This Privacy Policy clearly and openly explains how we1wen collect, store, use, and protect your personal information.

This document applies to all users accessing the we1wen platform via the we1wen.net website, iOS mobile app, and Android mobile app. By using any of our services, you agree to the practices described in this policy.

We review and update this policy periodically to ensure it reflects our latest practices and any relevant legal changes. The most current version will always be available on this page with a clear update date.

2 Types of Personal Data We Collect

We1wen collects the information necessary to provide a secure, legitimate, and high-quality service. We do not collect information beyond what is required for those purposes.

3 How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. we1wen does not use your data for any purpose you would not expect or that is not stated here.

• Account Management: Create and maintain your account, process registration, and verify identity through the KYC process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Service Provision: Enables you to play, place bets, and access all features of the we1wen platform.
• Platform Security: Detect suspicious activity, prevent fraud, money laundering, and the use of multiple accounts.
• Service Communications: Send win notifications, account updates, and important technical information.
• Customer Support: Respond to enquiries, resolve complaints, and provide technical support.
• Platform Improvement: Analyse usage patterns in aggregate (without identifying individuals) to improve the gaming experience.
• Legal Compliance: Meet the reporting and record-keeping requirements set out by applicable laws.

We1wen does not use your personal data to make automated decisions that materially affect your rights or interests without human review.

4 Data Sharing With Third Parties

We1wen does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. Data sharing only occurs in the following limited situations, and each case is governed by a strict confidentiality agreement:

• Payment Providers: Payment gateways and processing banks integrated with the we1wen platform require minimum transaction information to process your deposits and withdrawals.
• Identity Verification Providers: Our certified KYC partners receive copies of identity documents solely for the purpose of identity verification.
• Legal Compliance: we1wen will disclose required information to authorities when mandated by a valid court order or applicable law.
• Fraud Prevention: Limited information may be shared with recognised fraud detection agencies to protect the safety of other players and the integrity of the platform.

5 Data Security: Our Layers of Protection

Data security at we1wen is more than a technical feature — it is the foundation of everything we build. We continuously invest in security infrastructure to ensure your data remains protected at all times.

Key security measures we use include:

• 256-bit SSL Encryption for all communications between your device and our servers.
• Two-Factor Authentication (2FA) available to all accounts and we strongly encourage its use.
• 24/7 security monitoring by our cybersecurity team, who monitors suspicious activity in real time.
• Penetration testing (penetration testing) conducted periodically by independent security firms.
• Tiered access controls — only staff who require access for their specific duties are permitted to view certain data.
• Secure data backups to ensure service continuity and data recovery in the event of any incident.

6 Cookies and Tracking Technology

The we1wen platform uses cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helps us understand how users interact with the platform — such as the most visited pages and time spent. This data is collected in aggregate and does not identify individuals.
• Preference Cookies: Save your preferences such as language settings and display options to streamline your experience in future sessions.

7 Your Rights Regarding Personal Data

As a we1wen user, you have clear and enforceable rights regarding your personal data. We fully respect these rights.

To exercise any of the above rights, contact the we1wen support team via live chat on the platform or our support email. We are committed to responding within 7 working days for each request received.

8 Data Retention Period

We1wen only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by law.

• Active account data retained for the duration your account remains active, plus 5 years after account closure, for audit and legal compliance purposes.
• Financial transaction records retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents retained in accordance with the requirements of the relevant regulatory authority, typically 5 years after the business relationship ends.
• Customer support communication logs retained for 3 years for reference and dispute resolution purposes.
• Technical data and system logs retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data is securely deleted from our systems using industry-standard deletion methods.

9 Child Protection

The we1wen platform is strictly for users aged 21 years and above. We do not intentionally collect or process personal data of individuals below that age.

All account registrations go through an age verification process. If we find that an account was registered by an underage user, we will immediately close the account, delete all related data, and process a refund of any remaining balance in accordance with standard procedures.

10 Policy Amendments and Contact Us

We1wen reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or new legal requirements. Whenever significant changes are made, we will:

1. Send notifications to all users via their registered email.
2. Displaying a clear notice on the platform's main page for at least 14 days.
3. Update the "Last Updated" date at the top of this document.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. We encourage all users to review this page periodically.